Customer Training

Popular training

For event planners and marketers

Virtual Events
Execute successful virtual events using Cvent technology and gain hands-on experience.
4 hours | 4 CMP credits

Virtual Attendee Hub^®
Learn how to build immersive, interactive virtual events from directly within the Cvent platform.
2 hour | 2 CMP credits

Hybrid Events
Use Cvent tools to reach and engage attendees both in person and virtually at the same event.
5 hours | 5 CMP credits

Event Marketing Strategy
Learn how to leverage event channels to generate powerful touchpoints and insights to better funnel lead performance.
1 hour | On demand

For hospitality professionals

Maximize your CSN Venue Profile to Actively Sourcing Planners

Learn how to capitalize your CSN venue’s online presence to create winning proposals and increase your RPF conversion rates

2 hours | Live and on demand available in -

English, French & Mandarin

Hybrid Events for Venues Training Course

This three-part training course is designed to ensure your venue is hybrid-ready. Learn the fundamentals of hybrid events, how to market your CSN venue to fit planners’ expectations and design your event space with safety in mind.

1 hour | On demand

Cvent Event Diagramming 101 (formerly Social Tables)

Learn how to use Cvent Event Diagramming, so you’ll be able to market, sell, and execute safer meetings for planners.

1hour | Live

Event Marketing & Management

Plan and Promote
In-Person, Virtual, and Hybrid event registration, websites, and marketing tools

Event Creation
Create a detailed website that your attendees can use to register for your events.
2 hours | 2 CMP credits

Attendee Management
Learn the different ways to manage your list of invitees and registrants.
1 hour | 1 CMP credit

Event Communication
Learn the different ways to promote events and drive registrations.
1 hour | 1 CMP credit

Advanced Registration
Design and customize the registration experience.
1 hour | 1 CMP credit

Hybrid Events
Use Cvent tools to reach and engage attendees both in person and virtually at the same event.
5 hours | 5 CMP credits

Event Marketing Strategy
Learn how to leverage event channels to generate powerful touchpoints and insights to better funnel lead performance.
1 hour | 1 CMP credit

Solution Evolution
Transitioning from Classic registration to Flex registration

Transitioning to Flex Events
Transition your events from Classic registration to Cvent’s Flex registration platform.
1.5 hours | 1.5 CMP credits

New Reports/Access Portals
Transition to Cvent’s new reporting framework.
1 hours | 1 CMP credits

Transitioning to New Surveys
Transition to Cvent’s new survey framework.
1 hours | On-demand

Attendee Engagement
Virtual Attendee Hub, check-in, and mobile apps

Virtual Events
Execute successful virtual events to build a virtual event using Cvent technology; including hands-on experience.
4 hours | 4 CMP credits

Virtual Attendee Hub
Learn how to build immersive, interactive virtual events from directly within the Cvent platform.
2 hour | 2 CMP credits

Mobile App Creation
Navigate the CrowdCompass dashboard to build, design, and publish your mobile app.
1 hour | 1 CMP credit

Mobile App Engagement
Design a mobile app to enhance the attendee experience and increase event engagement.
1 hour / 1 CMP Credit

Spend and Workflow
Budgeting and compliance tools

Strategic Meetings Management
Understand the full SMM ecosystem and the process needed to develop, implement, and adopt a program within your organization.
4 hour | 4 CMP credits

Exchange Solutions

Venue Sourcing
Find the perfect venue for your event

Find Venues & Create RFPs
Learn the Cvent Supplier Network platform and create and send group requests through the online RFP form.
1.5 hours | 1.5 CMP credits

Manage RFP Responses
Review responses, generate comprehensive reports, and confirm venue business.
1.5 hours | 1.5 CMP credits

Share Venue Information
Connect your clients to the information you receive for your hotel partners through Cvent.
1 hour | 1 CMP credit

Venue Diagramming
Design floor plans with ease

Diagramming and Seating (formerly Social Tables^®)
Easily lay out your space and seamlessly manage important details with health and safety standards in mind.
2 hours | 2 CEU credits

Cvent Event Diagramming: Health and Safety
Use tools that will help you market your event as safe and ensure safe spacing.
15 minutes | On demand

Room Block Management
Save time, eliminate the back and forth

Passkey for Planners: Intro to Room Block Management
This course has four available sessions to walk you through how to build your event and manage room blocks.
4 hours | 4 CMP credits

Passkey for Planners: Managing Reservations and Inventory
This course has four available sessions to walk you through how to manage reservation and inventory using Passkey.
4 hours | 4 CMP credits

Suppliers and Venues

MICE Marketing
Market to tens of thousands of event planners

Maximize your CSN Venue Profile to Actively Sourcing Planners

Learn how to capitalize your CSN venue’s online presence to create winning proposals and increase your RPF conversion rates

Training topics include:

Understand the planner perspective
Effectively manage inbound leads
Increase RFP conversion rates

2 hours | Live and on demand available in -

English, French & Mandarin

Hybrid Events for Venues Training Course

This three-part training course is designed to ensure your venue is hybrid-ready. Learn the fundamentals of hybrid events, how to market your CSN venue to fit planners’ expectations and design your event space with safety in mind.

1 hour | On demand

Optimize your CSN Half & One Diamond Listing
Efficiently respond to an RFP on the Cvent Supplier Network, thoroughly and faster, by navigating through the proposal wizard process.
1 hour | On demand

MICE Sales
Manage your leads to win new business

Maximize your CSN Business Intelligence^TM Dashboard
Analyze your performance against your competitive set and identify areas of improvement to win future business.
1 hour | On Demand

Create a Sales Manager Report Card
Build a Sales Manager Report in the Competitive Set Dashboard to evaluate results and improve operational efficiencies.
10 minutes | On demand

Competitive Pricing Insights
Compare your average daily rate (ADR) to the competitive set and customize charts to build the perfect view using the Completive Set Dashboard.
10 minutes | On demand

Find Your Planners Through Data
Target past and current meeting planners to generate demand in the future.
10 minutes | On demand

Monitor MICE/Group RFP Data
Leverage data to monitor shifts in demand compared to your competitive set, analyze RFP response rate and forecast future demand to understand when to adjust staffing.
10 minutes | On demand

MICE Operations
Run your events more profitably

Cvent Event Diagramming 101 (formerly Social Tables)

Learn how to use Cvent Event Diagramming, so you’ll be able to market, sell, and execute safer meetings for planners.

1 hour | Live

Hybrid Events for Venues Training Course

This three-part training course is designed to ensure your venue is hybrid-ready. Learn the fundamentals of hybrid events, how to market your CSN venue to fit planners’ expectations and design your event space with safety in mind.

1 hour | On demand

Deliver Safer Meeting Experiences with Cvent Event Diagramming

Learn in this five-part training course how to design your event space layout to match what planners want and current safety guidelines require.

Training topics include:
Homepage overview
Basics of diagramming
Health and safety
Sharing and collaborating
Interactive floor plans

2 hours | On demand

Transient
Attract more business travelers

Licensed Hotel Users
Use the Help Portal, update your property profile, submit a bid, reply to a negotiation request, and generate standard reports.

1 hour | On demand

Local Accounts
Learn the basics about Local Accounts: How to search and create a Local Account and complete and submit a bid.

1 hour | On demand

RFP Administrators
Build your knowledge on the account management home page, master account list, assigning roles, users & account activation, and reviewing & verifying bids.

1 hour | On demand

Kickstart 2022 with new skills to adapt in our evolving industry.

Browse our full catalog of training courses

Popular training

Event Marketing & Management

Exchange Solutions

Suppliers and Venues

Level up your career with industry recognized credentials